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Clincial Case Manager

Center: Guiding Right, Inc. (GRI)
Location: Oklahoma City, OK
Salary Range: $55,000 – $65,000
FLSA: Full-time, salaried, non-exempt with Benefits
Reports To: Chief Operating Officer, Medical Director or designate
Grant Funded: Yes


Performs comprehensive clinical case management services to Black and Latinx HIV-positive Ryan White Eligible clients seen at Guiding Right, Inc.’s clinical arm New Hope Wellness Center. Clinical case management services are a range of client centered services that link client with health care, psychosocial, and other services. The services ensure timely and coordinated access to medically appropriate levels of health and support services and continuity of care. 


  1. Links recently diagnosed HIV-infected patients to medical care and case management services.
  2. Collaborates with the interdisciplinary team to elicit referrals and develop treatment plans with the patients.
  3. Provides ongoing follow-up and support to assist patient retention in programs related to medical care, including, but not limited to, contacting patients in reference to missed appointments.
  4. Provides patients with assistance in assessing eligibility and applying for state and federal programs including, but not limited to ADAP, Social Security Disability Insurance, Supplemental Security Income, WIC, Food Stamps, Medicaid, and Medicare.
  5. Is responsible for contractual obligations, such as monthly reporting and data entry into the CAREWare.
  6. Monitors patients’ health status, compliance with medical appointments, medication regimens, and monitor treatment recommendations from the medical provider on an ongoing basis.
  7. Develops comprehensive, holistic case management services to Ryan White patients.
  8. Develops individualized service plans for assigned patients.
  9. Performs psychosocial assessment of patient needs.
  10. Participates in mandatory annual organization trainings, trainings related to HIV/AIDS, and other trainings targeted at the populations being served in the ID Clinic.
  11. Integrates social and medical services in a holistic approach to patient care.
  12. Maintains required paperwork for federal, state and private assistance programs within the framework of state and federal program guidelines and requirements.


  1. Maintain confidentiality
  2. Follow federal, state and local legal guidelines
  3. Maintain HIPAA compliance


  1. Ability to develop a comprehensive care plan in coordination with other members of the health care team.
  2. Excellent interpersonal, oral, and written communications skills.
  3. Experience with data collection/entry and familiar with Quality Improvement Programs.
  4. Ability to work and communicate effectively with individuals from culturally and socioeconomically diverse backgrounds.
  5. Ability to meet specific deadlines and coordinate multiples tasks.
  6. Knowledge of HIPAA and ability to implement privacy and confidentiality practices.
  7. Ability to be culturally sensitive while working with diverse client populations.

Minimum Qualifications:

  1. Knowledge of HIV/AIDS treatment and prevention, case management practices and medical service delivery.
  2. Knowledge of major HIV and social services available from the community and other private programs.
  3. Knowledge of/experience with social institutions, specifically with respect to policy and procedure of one or all of the following: Medicaid, Medicare and SSI/SSDI.


  • A master’s degree from an accredited college or university in a human services field related to Social Work, Sociology, Public Health/Community Health, Health Education, Child and Family Development, Maternal and Child Health, Counseling, Psychology, or Nursing; or
  • A bachelor’s degree from an accredited school of social work; or
  • A bachelor’s degree from an accredited college or university in a human services field or related curriculum including at least fifteen (15) semester hours in courses related to social work or counseling and six (6) months of social work or counseling experience; or
  • A bachelor’s degree from an accredited college or university and one (1) year experience in counseling or in a related human services field with experience in techniques of counseling, casework, health education, group work or community organization; or
  • Be a licensed Registered Nurse, Nurse Practitioner, Social Worker, or Certified Substance Abuse Counselor.


  • Must be willing to travel.
  • Must be willing to work evening hours and weekends if necessary.


This position shall follow the appearance standards as outlined in the GRI Personnel Appearance Policy. 

Interested applicants, please send your resume to: Theodore Noel, President/CEO, Guiding Right, Inc.,


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